Printing Does Not Start

Check 1: Is Bluetooth unit ready for use?

Make sure that the Bluetooth settings screen can be displayed on the LCD of the printer. If the screen cannot be displayed, remove the Bluetooth unit from the printer and attach it once again.

Attaching to and Removing from the Printer

Make sure that the Bluetooth settings screen can be displayed on the LCD of the printer, and try to print again.

If the Bluetooth settings screen still is not displayed after you remove the Bluetooth unit from the printer and attach it again, the Bluetooth unit may be faulty. In this case, contact the service center.

Check 2: Is there a problem with the location of the printer or is the distance between the printer and computer too great?

The maximum communication distance between the printer and a computer is about 33 ft./10 m, but it varies depending on the following conditions:

Presence of obstacles between the communication equipment and radio wave conditions
Location where magnetic fields, static electricity, or radio interference occurs
Type of software and operating system used
Receiver sensitivity and antenna performance of the communication equipment

Change the printer installation place or move the printer closer to the computer.

Check 3: Is the printer to be used selected correctly?

Follow the procedure described below to select the printer to which the Bluetooth unit is attached.

Log into a user account with the administrator privilege.
Select items from Control Panel as shown below.
- In Windows 7, click Control Panel, then Devices and Printers under Hardware and Sound.
- In Windows Vista, click Control Panel, then Printers under Hardware and Sound.
- In Windows XP, click Control Panel, then Printers and Faxes under Printers and Other Hardware.
Click the icon of the printer to be used for printing via Bluetooth communication.

By default, the icon name is "Canon XXX Printer (Copy X)".
Note
- "X" is a device name or a digit. The number of digits may differ depending on the printer.
Select the printer properties.
- In Windows 7, select Printer properties.
- In Windows Vista, select Properties from the Organize menu.
- In Windows XP, select Properties from the File menu.
Click the Ports tab and select an applicable printer from Port.

It may vary depending on how you authenticate the printer.

For Windows 7

When authenticating the printer as a Add a Bluetooth device in Control Panel

"BTHnnn (Canon XXX Printer (Copy X))" ("n" is a digit).

When authenticating the printer as a Bluetooth device using Bluetooth Settings built in the computer

"TBPnnn (Canon XXX Printer (Copy X))" ("n" is a digit)

For Windows Vista or Windows XP

When authenticating the printer as a Bluetooth device in Control Panel

"BTHnnn (Canon XXX Printer (Copy X))" ("n" is a digit).

When authenticating the printer as a Bluetooth device using Bluetooth Settings built in the computer

"TBPnnn (Canon XXX Printer (Copy X))" ("n" is a digit)

For more information about how to register the printer, see step 4 in Preparation.
Click OK.

Check 4: Is the message "This document failed to print" displayed?

Do not retry printing. Check the error message on the LCD.

Clear the error according to An Error Message Is Displayed on the LCD.
When you use a Microsoft Bluetooth driver, make sure that the Printing (HCRP) service is effective on your computer.

In Windows 7:

Click Control Panel. Select Devices and Printers under Hardware and Sound, then select the printer to be used for Bluetooth communication. Right-click and select Properties.

Make sure that Printing (HCRP) on the Services sheet is checked.

In Windows Vista:

Click Control Panel, Bluetooth Devices under Hardware and Sound, then select the printer to be used for Bluetooth communication and click Properties.

Make sure that Printing (HCRP) on the Services sheet is checked.

In Windows XP:

Click Control Panel, Bluetooth Devices under Printers and Other Hardware, then select the printer to be used for Bluetooth communication and click Properties.

Make sure that Printing (HCRP) on the Services sheet is checked.

If Printing (HCRP) is not checked or the Printing (HCRP) service is not detected, follow the procedure below and register the printer again.

Select items from Control Panel as shown below.
- In Windows 7, click Control Panel, then Devices and Printers under Hardware and Sound.
- In Windows Vista, Control Panel, then Printers under Hardware and Sound.
- In Windows XP, click Control Panel, then Printers and Faxes under Printers and Other Hardware.
Click the icon of the printer for printing via Bluetooth communication.
Remove the printer following the procedure below.
- In Windows 7, select Remove device.
- In Windows Vista, select Delete from the Organize menu.
- In Windows XP, select Delete from the File menu.
Authenticate the printer as a Bluetooth device from Control Panel as shown below.
- In Windows 7, authenticate the printer as a Bluetooth device on Add a Bluetooth Device in Hardware and Sound under Control Panel.
- In Windows Vista or Windows XP, authenticate the printer as a Bluetooth device on Bluetooth Devices, in Control Panel.
For more information about the procedure, see Registering the Printer.

This message is displayed when the print job is sent from the Bluetooth device while another print job through the USB port is being printed out.

Printing will begin automatically when the print queue is finished.
Printing cannot be carried out with Bluetooth communication from more than one computer at the same time. In this case, this message is displayed on the computer during standing by.

Printing will begin automatically when the print queue is finished.

Check 5: Were the MP Drivers installed after printer registration on Add a Bluetooth Device (Bluetooth Devices in Windows Vista or Windows XP)?

If you have installed the MP Drivers after registering the printer as a Bluetooth device on Add a Bluetooth Device (Bluetooth Devices in Windows Vista or Windows XP), delete the printer and then register it again.

For more information about the procedure, see Preparation.