Printing Does Not Start

Check 1: Make sure that the power plug is securely plugged in, then turn the machine on.

While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.

Note

When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing blue, the computer is processing data and sending it to the machine. Wait until printing starts.

Check 2: Check the status of ink tanks. Replace the ink tank if ink has run out.

Check 3: Open the scanning unit / cover and check to see if the ink lamps are flashing red.

If there is still sufficient ink but its ink lamp is flashing red, an ink tank may not be installed in a right position.

Replacing an Ink Tank

Check 4: Open the scanning unit / cover and make sure that the ink lamps light up red.

If the ink lamp is not lit, press the mark on the ink tank until it clicks into place.

Check 5: Make sure that the machine is connected to your computer properly.

When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:

If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try printing again.

When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.

Check 6: If you are printing from the computer and there are any unnecessary print jobs, delete them.

Deleting the Undesired Print Job

Check 7: Make sure that the inner cover (the cover of the disc tray) is closed.

If the inner cover is opened, close the inner cover and press the OK button on the machine.

Check 8: Make sure that your machine's name is selected in the Print dialog box.

The machine will not print properly if you are using a printer driver for a different printer.

Make sure that your machine's name is selected in the Print dialog box.

Note

To make the machine the one selected by default, select Set as Default Printer.

Check 9: Configure the printer port appropriately.

Make sure that the printer port is configured appropriately.

Log on as a user account with administrator privilege.
Select items from the Start menu as shown below.
- In Windows 7, select Devices and Printers from the Start menu.
- In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
- In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.
Open the properties of the printer driver for the machine.
- In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties.
- In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties.
Click the Ports tab to confirm the port settings.

Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
Note
- When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
- If the setting is incorrect:
  
  Reinstall the MP Drivers.
- Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
  
  Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.
  
  If the problem is not resolved, reinstall the MP Drivers.
- Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
  
  Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
  
  If the problem is not resolved, reinstall the MP Drivers.

Check 10: Is the size of the print data extremely large?

Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.

Check 11: Restart your computer if you are printing from the computer.