Message Appears on the Computer Screen

5100 Is Displayed

Confirm the movement of the print head holder blocked.

Cancel printing from your computer and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.

Important

• Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

• If the problem is not resolved, contact the service center.

6000 Is Displayed

If any object is placed in front of the machine, remove it.

Open the paper output tray gently, then turn the power off and back on.

Four-Digit Alphanumeric and "Printer error has occurred." Is Displayed

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the problem is not resolved, contact the service center.

Check: See Remove the protective material if it is attached to the holder and turn off power and back on. in An Error Message Is Displayed on the LCD and take the appropriate action.

Check: See Cannot Print Properly with Automatic Duplex Printing and take the appropriate action.

Check: See Auto head align has failed. in An Error Message Is Displayed on the LCD and take the appropriate action.

Check 1: Make sure that the inner cover (the cover of the disc tray) is open or closed.

Open or close the inner cover according to the message on the computer screen.

Do not open or close the inner cover while printing is in progress. This may damage the machine.

Check 2: Is the disc tray placed properly?

Open the inner cover, properly place the disc tray again, then press the OK button on the machine to dismiss the error.

Make sure that you are using the disc tray supplied with the machine ("G" is on the upper side).

For details on how to place the disc tray, refer to Placing a Printable Disc.

Check 3: Is the printable disc placed on the disc tray?

Properly place the printable disc on the disc tray, attach the disc tray again, then press the OK button on the machine to dismiss the error.

Make sure that you are using the disc tray supplied with the machine ("G" is on the upper side).

For details on how to place the disc tray, refer to Placing a Printable Disc.

Check 4: Unrecognizable printable disc may be placed.

Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.

Check 5: Is the printable disc on the disc tray already printed?

If you place a printable disc on which has already been printed on the disc tray, the disc tray may be ejected.

In this case, try printing again after clearing the Detects a printable disc in the disc tray check box in Custom Settings on the Maintenance tab in the printer driver and clicking OK.

When printing is over, select the Detects a printable disc in the disc tray check box and click OK.

Note

• If the Detects a printable disc in the disc tray check box is cleared, printing may start without the printable disc loaded. Selecting the check box prevents the disc tray from getting dirty.

Check 1: If the POWER lamp is off, make sure that the power plug is plugged in, then turn the machine on.

While the POWER lamp is flashing blue, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit blue.

Check 2: Make sure that the printer port is configured appropriately in the printer driver.

* In the following instructions, "XXX" signifies your machine's name.

Check 3: Make sure that the machine is connected to your computer properly.

When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:

When you use the machine over LAN, make sure that the machine is set up to be used over network correctly. For details, refer to your setup manual.

Check 4: Make sure that the MP Drivers are installed correctly.

Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers, insert the Setup CD-ROM into the computer's disc drive and install the MP Drivers again.

Check 5: When the machine is connected to your computer with a USB cable, check the status of the device on your computer.

Follow the procedure below to check the status of the device.

Check: If an error message is displayed outside the printer status monitor, check the following:

Try printing again once the current job is complete.

If you agree to participate in the survey program:

Click Agree, then follow the on-screen instructions. The printer usage information will be sent via the Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.

Note

• When the information is being sent, a caution screen such as an Internet security screen may be displayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.

• If you deselect the Send automatically from the next time check box, the information will not be sent automatically from the second time onward and a confirmation screen will be displayed at the time of the next survey. To send the information automatically, see Changing the confirmation screen setting:.

If you do not agree to participate in the survey program:

Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped. The confirmation screen will be displayed again one month later.

To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:

To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow the on-screen instructions.

Changing the confirmation screen setting: